Last updated: 7 July 2026
This Privacy Policy explains how Darul Hikmat Neuro Psychiatry Clinic ("the Clinic", "we", "us") collects, uses, stores, and protects the personal and medical information of visitors to our website (darulhikmatclinic.com) and patients who use our services, including our online Patient Portal and appointment booking system.
Information We Collect
- Contact details: full name, phone number, email address, submitted through our contact form or appointment booking system.
- Patient account information: login credentials for the Patient, Psychologist, and Staff portals.
- Health information: medical history, symptoms, diagnoses, treatment notes, and other clinical information shared during consultations or recorded by our medical staff.
- Appointment details: selected service, date, time, and consultation fee.
- Payment information: transaction details processed for appointment bookings. Card and payment credentials are handled by our payment processor and are not stored on our servers.
- Communication records: messages sent via our contact form or WhatsApp.
How We Use Your Information
- To schedule, confirm, and manage appointments.
- To provide diagnosis, treatment, and ongoing psychiatric care.
- To maintain accurate medical records as required for safe and continuous care.
- To respond to enquiries submitted through our contact form or WhatsApp.
- To process payments for consultations and services.
- To meet legal, regulatory, and medical record-keeping obligations in Pakistan.
Confidentiality of Medical Information
All medical and psychiatric information is treated as strictly confidential. Access is limited to the treating consultant and authorised clinical staff directly involved in a patient's care. Testimonials published on our website use only first names and last initials, with explicit patient consent, to protect identity.
Sharing of Information
We do not sell or rent personal or medical information. Information may be shared only: with the patient's treating clinical staff; with payment processors solely to complete a transaction; or where disclosure is required by Pakistani law or a valid order of a competent authority.
Data Security
We take reasonable technical and organisational measures to protect personal and medical information against unauthorised access, loss, or misuse. Portal accounts are protected by login credentials, which patients, psychologists, and staff are responsible for keeping confidential.
Data Retention
Medical records are retained for as long as necessary to provide ongoing care and to comply with applicable medical record-keeping requirements in Pakistan.
Your Rights
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request clarification on how your information is used, by contacting us using the details below.
Cookies
Our website may use basic cookies to ensure the site functions correctly, such as keeping you logged into the Patient Portal. We do not use cookies for third-party advertising.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised.
Contact Us
For any questions about this Privacy Policy or how your information is handled, please contact us at:
Darul Hikmat Neuro Psychiatry Clinic, Layyah, Pakistan
Phone: +92 302 2123388 · Email: info@darulhikmat.com